Gain valuable insights with data automation
Customer feedback forms like satisfaction surveys or complaints forms provide crucial insight into your performance, your product and its utility, and so on. An automated way of working with them guarantees a steady stream of such valuable insights.
Alphamoon brings a unified platform to get data from all various documents that contain customer feedback.
With data at the reach of your fingertips, all your teams benefit – from customer-facing ones to product and development.
Take Alphamoon for a test drive. The first 50 docs are on us!
Cutting-edge tech to work with your docs stack
Optical character recognition converts images, such as photos or scans, into machine-encoded text. The model handles low-quality so worry not about multilingual symbols, poor image quality, and stains.
The core feature of our technology is the powerful data extraction component. With AI and ML at its core, entity extraction understands the context of data fields. You can also customize the fields you’d like to extract.
Based on the contents and layout of the doc, the platform automatically labels the incoming files and sorts them. The first segmentation requires no manual work.
Connect Alphamoon with your stack through API or via Zapier. Add a database like Google Drive or OneDrive to source new documents straight to the document automation tool.
Have questions about the product? Read the most common ones, or head to the full FAQ below.
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What processes can I improve thanks to feedback forms automation?
Automating data extraction from customer complaints, survey forms, and customer feedback forms from all outlets, whether digital or stationery, allows small to medium businesses to gain insights into customer opinions in real-time. Food service industry professionals, hospitality and travel service providers, and retail and e-commerce businesses are just a few sectors that have everything to gain with a thorough focus on customer feedback.
What formats can I process in Alphamoon?
The platform supports common file types, including PDF, DOCX, XLSX, PNG, JPG, TIFF, and emails. After data extraction, data appears in a file, ready to be downloaded as CSV or XLSX or safely imported into the internal processing system of your choice through API or Zapier.
What kind of data can be read from surveys, complaint or feedback forms?
Feedback forms differ based on their properties – complaint forms allow customers to report problems, issues, or grievances they encountered with products or services. Some customer survey forms might inquire about how they found out about the company, what influences their purchasing decisions, and their frequency of engagement, thus providing insight into customer behavior. Most forms request standard demographic information such as age, gender, location, occupation, and income level to understand the target person of the business. However, depending on the specific goal of the form you’re about to process, you may have unique information to process. Thanks to the zero-shot technology, you can upload any document to Alphamoon, and adjust the extraction feature to your needs.
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