Automating data extraction from customer complaints, survey forms, and customer feedback forms from all outlets, whether digital or stationery, allows small to medium businesses to gain insights into customer opinions in real-time. Food service industry professionals, hospitality and travel service providers, and retail and e-commerce businesses are just a few sectors that have everything to gain with a thorough focus on customer feedback.

The platform supports common file types, including PDF, DOCX, XLSX, PNG, JPG, TIFF, and emails. After data extraction, data appears in a file, ready to be downloaded as CSV or XLSX or safely imported into the internal processing system of your choice through API or Zapier.

Feedback forms differ based on their properties – complaint forms allow customers to report problems, issues, or grievances they encountered with products or services. Some customer survey forms might inquire about how they found out about the company, what influences their purchasing decisions, and their frequency of engagement, thus providing insight into customer behavior. Most forms request standard demographic information such as age, gender, location, occupation, and income level to understand the target person of the business. However, depending on the specific goal of the form you’re about to process, you may have unique information to process. Thanks to the zero-shot technology, you can upload any document to Alphamoon, and adjust the extraction feature to your needs.