Implementing Alphamoon’s online platform in your daily tasks means you’ll get data from refund forms and complaints automatically. This will enable you to simplify and speed up the process of handling refund requests, increase the overall accuracy, and reduce manual data entry errors. Streamlined and efficient refund process equals a smoother offboarding for churned customers and a top-class customer relation-building for those who encountered a minor hiccup with your product. Through this single automation, you establish a better process that strengthens your brand as the one that cares.

The platform supports common file types, including PDF, DOCX, XLSX, PNG, JPG, TIFF, and emails. After data extraction, data appears in a file, ready to be downloaded as CSV or XLSX or safely imported into the internal processing system of your choice through API or Zapier.

The recommended data set to extract from cargo manifest includes customer data (e.g. name, address, contact details, account information), purchase details (e.g. date of purchase, order number, product details, quantity, price), refund information (e.g. reason, refund amount, refund method, approval status), payment data (e.g. credit card number), or additional notes/comments. Depending on the specific contents of the documents, you can create unique labels for the data you wish to extract.