12 Mar 2021

Intelligent Automation: what it is and how it helps businesses with digital transformation

Today, Intelligent Automation is one of the most popular topics among companies that have faced the challenge of digital transformation. The catalyst for such a sudden interest was the COVID-19 pandemic, which affected almost every sphere of life and business activity. Enterprises focus on automation technologies for not staying behind the competition. So what is Intelligent Automation and what will the organization gain from its implementation – you can read about these issues in our article.

Table of contents

  • Why should you know more about Intelligent Automation?
  • What is RPA, AI and how do these concepts relate to Intelligent Automation?
  • Advantages of Intelligent Automation vs RPA
  • Benefits of using Intelligent Automation in the enterprise
  • The future of Intelligent Automation

Why should you know more about Intelligent Automation?

The above question is answered by analysts from the Gartner Group who identified the current trends in the field of technologies related to automation. They estimate that as many as 90% of large enterprises will have been using automation by the end of 2022. In addition, by the end of 2021, until 4 million robots will have been “employed” to perform routine tasks in companies all around the world.

Even if we do not feel the pressure to follow innovation and we do not notice any shortcomings in the operation of the company, it is worth realizing the hidden opportunities for the company’s development.

Example? Up to 70-90% of financial and accounting processes have the potential to be automated, and now companies automate about 4%.

Similarly, specialists from Everest Group examined the expectations toward automation – currently we mainly expect an increase in productivity and a reduction in costs. It is also important to improve the customer service and experience, as well as increase the competitive advantage.

What we need from Intelligent Automation
Due to the coronavirus pandemic, automation has become the main focus of many organizations. Entrepreneurs currently expect from it to increase productivity and reduce costs, but also to improve service and the quality of customer experience. Source: Everest Group, 2020 https://www.everestgrp.com/tag/intelligent-automation/.

What is RPA, AI and how do these concepts relate to Intelligent Automation?

However, automation is not a new concept – for at least several years it has been gaining recognition of companies all around the world – mainly under the name: RPA (Robotic Process Automation).

RPA is a technology for automating business processes using robots that simulate human work. It is software consisting of a set of algorithms that perform certain activities and integrate various systems.

The aim of RPA is to automate repetitive, monotonous activities such as copying and downloading data, generating reports or handling complaints. For example, it is thanks to RPA that customers will be automatically informed about the acceptance of their complaint, and at the same time the complaint management system will extract the information necessary to serve customers from the reports.

Artificial Intelligence is a technology that imitates humans in an intelligent way. It performs repetitive activities, collects data and processes it, but also learns and gains experience in order to ultimately improve its performance as much as possible. AI is a set of techniques, among which we can distinguish:

  • image recognition,
  • speech recognition,
  • natural language processing,
  • machine learning,
  • expert systems,
  • planning and optimization.

What is Intelligent Automation then? Intelligent Automation is a combination of RPA and AI. These technologies complement each other, creating a completely new quality in automation processes.

RPA and AI
Intelligent Automation is a combination of RPA (Robotic Process Automation) and Artificial Intelligence (AI). It carries out tasks of bigger complexity than RPA alone and also has the ability to learn independently. Source: Softweb Solutions,  https://www.softwebsolutions.com/resources/implementing-intelligent-automation.html.

It is thanks to artificial intelligence that RPA is capable of performing tasks of bigger complexity. For example: in the case of handling complaints, RPA itself was able to inform customers about accepted complaints and to download data from them. In conjunction with AI, it will even be possible to automate the handling of complaints – the system will understand what the complaint is about and will be able to respond to it.

Advantages of Intelligent Automation vs RPA

Robotic Process Automation is based on rigid rules and outlines. Thanks to the use of RPA, we can easily analyze structured data from forms or tables, we will read the content on the screen and we will imitate repetitive tasks and activities.

RPA is the automation of only repetitive processes. Intelligent Automation, thanks to the elements of Artificial Intelligence, gives much more possibilities in the field of automation. A robot, apart from repeating monotonous activities, can also take over the functions of a thinking human – data interpretation and even decision making.

All thanks to the fact that Intelligent Automation also includes the processing and generation of natural language. It not only imitates activities and learns from observation, but also draws conclusions from the data.

Intelligent Automation is also flexible and insensitive to the way data is received – it does not matter if the data is structured or what type it is. It is able to integrate with information sources, which gives many new opportunities to use its full potential.

Differences between RPA and IA
Intelligent Automation has many advantages over Robotic Process Automation. RPA only automates repetitive processes, AI takes over the functions of a thinking person – interpreting data and even making decisions. Unlike RPA, which is based on rigid rules, Intelligent Automation is flexible and processes unstructured data and even integrates with information sources. Source: https://www.softwebsolutions.com/resources/implementing-intelligent-automation.html.

Benefits of using Intelligent Automation in the enterprise

Intelligent Automation eliminates many problems related to human work, e.g. typical errors and mistakes. There is no place for them when the robot is working. In addition to reducing errors, tasks are performed perfectly and consistently, and above all, much faster.

When we invest in a robot, we also take advantage of its continuous availability, because it works for us 24/7.

The flexibility of Intelligent Automation contributes to the scalability of the processes, thanks to which it is possible to extend the automation to further areas in the enterprise in an uncomplicated way.

All this translates into a reduction of costs by up to 80%.

The future of Intelligent Automation

Intelligent Automation finds more and more applications. It works well in public and private enterprises. In addition, its applications can be found in virtually every industry, regardless of whether we are looking for solutions in the field of finance, production or medicine.

Automation in industries and sectors
production. The variety of applications of Intelligent Automation is constantly increasing due to its ability to learn, and covering many different processes. Source: Avasant, Intelligent Automation Use Cases, https://avasant.com/report/intelligent-automation-use-cases/.

Due to the multitude of applications and increasing technological progress, automation and robotization are inevitable. We are witnessing a transformation and it is worth realizing it in order to go in this direction.

If you want to see how the Intelligent Automation platform works in practice, arrange to meet and try our DEMO! We will show you how to quickly implement a 96% effective system that will automate about 80% of repetitive activities in your organization.

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